Refund policy

Return Policy

At Crib Post, we want you and your family to feel complete confidence in the breathable safety, organic softness, and solid timber craftsmanship of our nursery hardware. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because infant bedding, crib rail guards, and changing pad covers are intimate baby hygiene items—and solid wood wall shelves feature pre-drilled mounting holes susceptible to screw marks—please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Infant Hygiene Conditions

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following strict hygienic and structural criteria:

  • The breathable crib liner, organic changing pad cover, timber wall shelf, or nursery organizer must be completely uninstalled, unwashed, unsoiled, and in its original, brand-new condition.
  • STRICT INFANT NURSERY TEXTILE HYGIENE NOTICE: In compliance with Australian public health and infant safety regulations, any crib mesh guard or organic cotton changing cover where the inner tamper-evident hygiene seal has been broken, unfolded, fitted onto a cot, or laundered CANNOT be returned for change of mind (infant textiles must remain 100% factory-sealed to guarantee zero exposure to household allergens, pet dander, laundry detergents, or formulas).
  • Solid timber nursery shelves and peg rails may be inspected indoors in clean, dry hands to confirm wood tone and dimensions, but CANNOT be returned if mounted onto walls (screwing concealed brackets into timber or masonry leaves permanent washer compression rings and plaster dust on mounting plates).
  • All original packaging—including sealed hygiene pouches, molded foam shelf protectors, sealed stainless steel wall-anchor packs, attached hangtags, and safety/installation manuals—must remain 100% complete and undamaged inside the return parcel.
  • Childcare center bulk orders or items sold as clearance are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because solid timber shelves require rigid foam-lined boxing against corner impact in transit, we recommend using a trackable shipping service with parcel transit insurance, as Crib Post cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@cribpost.shop within 30 days of delivery. Please include your order number, product model/size, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a crib liner size, timber finish, or delivery address), contact us immediately at support@cribpost.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our nursery quality control inspectors will examine each item under bright lighting (verifying unbroken textile hygiene pouches, unscratched solid timber shelves free of wall-mounting marks, sealed screw hardware kits, intact tags, and undamaged retail packaging). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@cribpost.shop for further assistance.